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Re: Deep Thoughts About VoIP's Future in Canada
by
Anonymous
I thought about this post last night and posted my own thoughts at http://benlucier.wordpress.com. It think it will be interesting to see how the ILECs react after having the ability to set pricing on VoIP and local lines. In a world where the incumbents fight for every dollar for features such as call waiting, voicemail, etc., It must be a difficult pill for them to swallow if they were given a choice of lowering their price by serveral dollars, or lose a customer. If I were a Bell customer, I'd cancel on purpose just to get better pricing. What if 28 million residential customers did that?
The ILECs are faced with a disruptive technology (VoIP) that has the potential to impact their sustaining technology (analog phone lines). By the time the ILEC comes around, others may already have taken a large bite out of their business that will be difficult to recover from. The Innovator's Dilemma, a book by Clayton M. Christensen has some interesting things to say about the impacts of disruptive to technology to established organizations, even those that are well run.
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