I totally agree with the Langley consumer. For years, Canadian Tire has made it almost impossible to return merchandise, even when one has the receipt, and a legitimate reason for doing so. Their argument that they're trying to stymie thieves from stealing something and then returning it is completely bogus. First, if a customer has a receipt, it's highly likely that they've paid for that item. Conceivably they could have bought one item, returned to the store at a later date, stolen the identical item and then tried to return it, but such a protracted effort isn't efficient enough for most shoplifters. I almost never return anything I buy, but on the rare occasions that I do, I want to know I won't be treated like a criminal trying to cross the border. Canadian Tire has obviously received flack because of their byzantine non-return policy. The evidence is their new signage splashed across every cash register in every store, pledging that returns are easy and welcome. What a load of crap. It's like when government does something universally despised by the electorate, and then tells us they're doing exactly the opposite--thinking that if they say it long enough and loudly enough, that we will be stupid enough to believe it, despite the obvious evidence to the contrary. I almost never go into a Cdn. Tire store anymore, mostly because of their no-return policy, but also due to their generally awful customer relations policies--whether written or unwritten. I used to think it was just the stores in Winnipeg that must have some ogre franchisee who treated customers this way, but lately I've been hearing it's Country wide. A decision by the Alberta Privacy Commisioner's office as of late 2005 might be of some help. In a nutshell, it said that while Cdn. Tire had the right to ask to see I.D. when processing a return, they *could not* record any of the information. Cdn. Tire always inputs all identification details into their computers when grudgingly allowing a return. We need to speak up loudly when they try to do this, and, if they refuse to process our request, we need to write a letter of complaint to our Provincial Privacy Commisions.