They will often exchange items. But the real problem with their return policy is when you truly want to return something. They mislead people with their statement "easy returns". If you buy something that is not satisfactory, they say you CAN NOT return it. If you open a package they say they will not take it back. I bought a product and when I used tried it, it was not usable. I tried to return it, but they said, I used it so I couldn't return it. It was a laser level, so I said, "it's like a flashlight, I just turn it off and on, it's not like a saw blade or something". Then they said, well, you opened the package. But the package was those completely sealed plastic ones that you need scissors to open. To make a long story short, never buy anything from canadatire that you aren't ready to KEEP. They purposely mislead you with the "easy return" statement in their return policy. It would be nice to support a canadian company, but with a policy like that, I will go to stores like Walmart, Home Depot, etc....