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Re: Diggin' into Vonage's S-1
by
Anonymous
Many people are now stopping their vonage service. I had used the service for over two years but could no longer deal with the lack of customer service, lies and deceit. Evan a well respected Voip blogger cancelled his service this month. Vonage added insult to injury when they said the plan would terminate at the end of the month and then disconnected the service in the next 30 minutes with 18 days left in the prepaid month. After waiting 45 minutes to get to customer does not care service they informed me that they do not prorate for cancelled accounts. When I asked them to show me where this is stated in their terms of service they could not find it but did find a statement in section 3.4 that states they will return your prorated payment if the disconnect your service without notice. They tried to explain that I disconnected it not them and my argument was that my service should continue for the period that I had pre-paid. Again, an ugly discussion with a deceitful company. Do not subscribe to the IPO or you will lose money.
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