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Mark Evans

the blog - examines the world of telecom  and  technology  from  a distinctly Canadian perspective.

the person - lives in Toronto, CA with  his  wife  and  three children, and  works  as director of community with PlanetEye Inc.
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Re: Canadians Blase About E-Commerce
by bsharwood
I'd have to agree that shipping is the big deterant to e-commerce sales in Canada. I'd happily buy all sorts of things online, and I did when I lived in the U.S. but it costs a fortune to deliver it, and both the postal service and the shippers are outrageously slow. So Stuart is right above when he says Canadians will buy. but they buy things that can be shipped online, such as Travel, concert tickets (but don't get me started on Rogers Sports, or Ticketmaster and their fees) etc., but when it comes to shipping physical products, I find the prices just too steep, and the time to deliver too long. When I was in the U.S. you could order somethign online, and the shipping would be in the range of $1-3, and if you're buying something like, say, clothes the company would send you a prepaid shipping bag so anything that didn't fit you could send back. In Canada that sort of process would cost $30-50. That's the real difference. Until some of the major e-commerce companies put some pressure on the postal service and purolator (you know Canada post own purolator in Canada?) to fix up the shipping costs, we are not going to expect e-commerce of physical items to grow at the rates they have in the U.S. Brian
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