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Mark Evans

the blog - examines the world of telecom  and  technology  from  a distinctly Canadian perspective.

the person - lives in Toronto, CA with  his  wife  and  three children, and  works  as director of community with PlanetEye Inc.
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Re: Re: Bell Expands VOIP Service
by Anonymous
A very timely post! I echo your sentiments! I am going to be moving from Ottawa to Hamilton and don't want to go through the hassle of changing my business number. VOIP sounded like a great solution to that problem. I've signed up for Vonage Small Business Basic to try it out (risk free for 14 days!) and have had it about a week now - I'm still hesitant to fully commit and pull the plug on my Bell service just yet (I'm currently call forwarding the Bell number to my Vonage 'temporary' number so I can receive calls via VOIP). I love the features and the web interface, but my biggest parameter is voice quality. It's not bad, but it's not perfect either. There is a bit of a delay and full duplex (both people talking at once) can cause some missed words and garbling. Some people I talk to complain about an occasional echo on their end. (Not appropriate when calling customers!) I just found out today that Bell launched this new service - there isn't much information on how it compares technically to Vonage. Expected voice quality? How much bandwidth it uses? (The more the better in my mind as I want the best quality possible) Service up-time? What brand/type of phone adapter do you get? Does it have QoS? How fast can they get you up and running? One of the reasons that I'd consider going with the Bell service is that I presume it will be quicker to transfer my number (Vonage takes up to 4 weeks). Also, I found the support at Vonage to be marginal (although Bell's is not always fantastic either) - zero response to email inquiries so far and somewhat argumentative phone techs (although I did get through within 10 minutes on Friday afternoon). Most of the useful information I've gotten has come from the Vonage forum (http://www.vonage-forum.com). I would also imagine that Bell has a better 'phone line' network than Vonage, since they are, after all, also a 'real' phone company with considerable history. How would the two companies compare in terms of number of simultaneous calls? Would Vonage ever not have a line available for me to dial out on? If anyone has any experience with the new Bell service and can comment on voice quality, I'd really appreciate it. Meanwhile I will call Bell to see if they can sell me on their system...
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My blog has moved. Check out the new Mark Evans. It's part of my mini-blog empire that also includes All About Nortel and Twitterrati. You can subscribe to Mark Evans Tech by clicking on the RSS symbol above.
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