I've almost finished reading Naked Conversations, which is part of my summer reading series (The Long Tail, The Golden Spruce). Although I share Robert Scoble and Shel Israel's ardent enthusiasm for blogging, Naked Conversations comes across as almost too evangelistic. They believe blogs are/will be an essential marketing/communications tool that few companies should be without. They cite examples such as Kyrptonite, which was savaged a couple of years ago in the blogosphere when someone discovered you could open one of the company's locks with a Bic pen. Kryptonite didn't have a blog so it had no way to fight back other than using traditional PR tools. It lost the battle and ended up paying $10-million to compensate customers. Scoble and Israel's belief in blogs got me thinking about the Canadian corporate landscape and who's blogging. To the best of my knowledge, I don't think there is a large Canadian company that has a blog. Nortel, for example, would be a good candidate but the only blog dedicated to the company is one I write. Another good candidate would be Canadian Tire, one of Canada's largest retailers and one that's part of the country's cultural fabric. A corporate blog strikes me as a great way for Canadian Tire to talk about issues such as new products, store re-designs and new internal developments. So why are so many Canadian companies so blog-free? I'm not exactly sure other than Canadians, by nature, tend to be conservative. This includes the Internet where we lag behind the U.S. in e-commerce and online advertising even though we have the second highest broadband penetration in the world.
Update: Someone who left a comment suggested other potential corporate blog candidates include Tim Horton's, WestJet, Loblaws and the banks.
|
||||||
Where are Canadian Corporate Blogs?
by
Mark Evans
on Tue 29 Aug 2006 08:21 AM EDT | Permanent Link
Comments
Re: Where are Canadian Corporate Blogs?
by
Anonymous
on Tue 29 Aug 2006 09:05 AM EDT | Permanent Link
Well if consider how few corporate blogs there are in the U.S. or abroad, why would you expect Candadian corporate blogs? Besides, what Canadian corporations would you like to see blogging?
And, dude, you gotta simply this comment form. At least hide the irrelevant details for new commenters (i.e. login). Re: Re: Where are Canadian Corporate Blogs?
by
Anonymous
on Tue 29 Aug 2006 09:18 AM EDT | Permanent Link
Hey dude...did you not read Mark's blog entry? He clearly identified which Canadian companies he thought should have a corporate blog. (Nortel and Canadian Tire). I would add many others...Loblaws, Tim Hortons, RBC/Canadian banks, Westjet, Inco, ...
But Mark, I disagree with your views on what a corporate blog should accomplish. As opposed to being another PR mouthpiece (which you did not state but based on the content you suggested, would likely turn into), it should be an honest view of the industry, trends, initiatives etc from the CEO. The reason this does not happen is the liability issue associated with information dissemination from a public company's corporate officer. The corporate lawyers would never allow posts to be published unless reviewed by them and the pr staff. After those two reviews, anything worth reading will have been left on the editing floor... Re: Re: Re: Where are Canadian Corporate Blogs?
by
Sean
on Tue 29 Aug 2006 09:31 AM EDT | Profile | Permanent Link
You raise a good point regarding liability and corporate blogs. However, I would also argue that most large Canadian institutions (disclosure - one of which I work for) don't yet understand this latest evolution of the Web. Many are still getting their heads around the failures of Web 1.0, so asking them to blog is putting the cart before the horse. Mark...think there's a consulting gig waiting to happen...
Re: Re: Re: Re: Where are Canadian Corporate Blogs?
if anyone's interesting my consulting "services", they know where to find me...:)
Re: Re: Re: Where are Canadian Corporate Blogs?
I agree with your disclosure concerns but if GM CEO Bob Lutz can have a blog, why can'tother CEOs of publicly-traded companies? as well, i'm with you that corporate blogs can't be PR vehicles otherwise they're really not blogs. thanks for the idea about companies that should blog.
as for the earlier comment about blogware's comment process, i've made several suggestions to them on it can be improved. Re: Re: Where are Canadian Corporate Blogs?
I think their not in a hurry. Their just watching others do it and making a professional job out of it. Why not make something perfect if you are able to.
Re: Where are Canadian Corporate Blogs?
by
Jevon MacDonald
on Tue 29 Aug 2006 10:02 AM EDT | Permanent Link
I have worked in several of the banks on designing blogs for sr. team members, and several of them were shot down by people with titles like "VP of Direct to Consumer Marketing", with comments such as "There will be comments? We have an image to protect, we'd rather not let other people talk about us." ..... They didn't seem to get the point that people are going to talk about them anyway.
- Jevon Re: Re: Where are Canadian Corporate Blogs?
by
Anonymous
on Tue 29 Aug 2006 10:25 AM EDT | Permanent Link
It is not just the pr dept and lawyers that are a roadblock to corporate blogs...many senior people in the corporate world do not get (and are afraid of) transparency. Reminants of the command and control approach to business. Soon these dinausaurs will be extinct.
Re: Re: Re: Where are Canadian Corporate Blogs?
by
Jevon MacDonald
on Tue 29 Aug 2006 01:22 PM EDT | Permanent Link
Yes, but in this case, there were Executives who wanted to do this.
Re: Where are Canadian Corporate Blogs?
by
/pd
on Tue 29 Aug 2006 11:00 AM EDT | Permanent Link
Canadian Space is not mature enough to get going on the blogtrain. Most insititutions dont want to let go of their so called "culture". Blogging forces one to change their mind set.
PR is not the only value prop via a blog, there are many other types of value props that can be leveraged. However, this calls for two distinct attributes "ROI's" and "Resources". How much should we spend and how much can we make ? I have even asked Charlene Li- coudl you please share the metrics measures that you used at forrester that sustained that blogging creates wealth - So far- I have yet to get my hands on any such metric. Without measures and a substantial business case, no corporation can justify blogging, even blogs for internal purpose. The traction for blogs is indivual and still *not* part of a corporate strategy and cannot become part of the strategy matrix until we have tools available to justify wealth leverage !! so there.. a rant from a blogger within an F50 :)_ Re: Where are Canadian Corporate Blogs?
by
Darren
on Tue 29 Aug 2006 11:47 AM EDT | Permanent Link
Ask me again in 3 months, and I'll have a good national candidate for you.
Re: Where are Canadian Corporate Blogs?
by
Garrett Smith
on Tue 29 Aug 2006 12:41 PM EDT | Permanent Link
Here are some reasons why one does not see more corporate blogs:
1. Most Executives have little insight into the value of a company blog. 2. Most Executives are "scared" to post thoughts and ideas in a public forum. 3. Most Exectuives would commercialize the medium, therefore diluting it's purpose and value. 4. Most Executives do not have the time to write on a consistent basis. 5. Blogs and other social mediums are new, and for Most Executives new is uncomfortable. Most Executives do not like to be uncomfortable. Overall most companies just do not view social mediums such as blogs as worthwile business tools hence the lack of corporate blogs. Re: Where are Canadian Corporate Blogs?
You have started some fun dialogue here. I might add the following:
1. historically Canadians seem to lag the US in the corporate world on adoption of technology or change by 12-18 months. 2. We also have a different type of corporate landscape in terms of competition than other countries. I think this changes the mindset of organizations. 3. I think it is always a challenge at the best of times for corporations to come up with communication strategies that allow for equal dialogue. I talked with a large company a couple of months ago and they really had a hard time getting their heads around this idea. 4. The time commitment also seems to be a real stumbling block. I think the Canadian Telco and Cableco's are a perfect opportunity as they fight with the onset of global competition in the IP markets. Re: Where are Canadian Corporate Blogs?
by
shel israel
on Tue 29 Aug 2006 03:31 PM EDT | Permanent Link
Mark,
Thanks for the kind mention of our book, Naked Conversations. I can certainly see why you could describe it as perhaps too enthusiastic." As we stated early on, the book is intended to build the case for corporate blogging." It is not intended as a balanced, jornalistic study. In both Canada and the US, corporate blogging is evolving slower than we had thought, but the flow of new blogs seems to be steadily building steam. Regulated industries such as banks, airlines, telcos and pharmas seem to be moving at predictabl slow paces. But Wells fargo has several blogs and plans more and John & Johnson is internally blogging and seems headed toward an external effort. In Canada Jim Estill, has a fine CEO blog which you can find here: http://www.jimestill.com. It may take longer than Robert and I had guessed, but I do believe that the shift from marketing monologues to conversational dialogs has gone too far and done too many companies too much good for the direction and speed of adoption to slow or reverse. Re: Re: Where are Canadian Corporate Blogs?
shel,
thanks for weighing in to the conversation. this post has generated a high number of comments so there is clearly a lot of thinking happening in terms of corporate blogs. i do think you're right that blogs are something businesses will not be able to ignore. it's just a matter of time. cheers, mark Re: Where are Canadian Corporate Blogs?
by
jules
on Tue 29 Aug 2006 06:55 PM EDT | Permanent Link
My bet is that the majority of the canadian companies who would contemplate blogs are in the process of defining their strategy and socializing the concept internally. Indeed, we are behind. But make no mistake, corporate Canada is thinking about it.
:-) jules Re: Where are Canadian Corporate Blogs?
Mark, given the fact Agoracom provides online investor relations for small-cap public companies (using monitored discussion forums), I think I can provide some practical feedback on this matter:
1] Time - The public will have to realize that CEO's can not blog with the frequency of today's bloggers. At best, you can expect a post every couple of weeks. As such, blogging is summarily dismissed by communications directors. HOWEVER, for the investment community, that kind of personal contact would be well accepted. Investors don't want their CEO's typing out messages everyday - but would appreciate some periodic personal contact. If we can get this message to CEO's, we might be able to knock down the big barrier of believing blogs require daily posts. 2] Comments - You can bet that comments from investors would come in fast and furious. No CEO would be able to keep up and respond. That leaves you with two options. First, responses come from staff - but that eliminates the purpose of comments. Second, you remove comments all together and hope investors are happy to just receive personal messages. 3] Legal - I agree with you that if GM and Sun can run blogs, why would anyone else worry? The threat of litigation is deeply entrenched within the corporate cultre of public copanies, so you probably need a strong personality at the top to overcome it. Expect this to be the biggest barrier. 4] Personality - You and I know that personality goes a long way to making a blog interesting and successful. Unfortunately, so many CEO's are handled, coached and use canned messages to the point they've lost their ability to just be themselves. As such, there is a huge fear factor that - in my experience with CEO's - is warranted. Conclusion - Blogging by CEO's will roll-out very slowly for the foreseeable future. It will only accelerate once either of the following events occur: a) A high-profile CEO begins blogging and others are forced into it; b) Blogging becomes widely used and accepted by the investment community. "A" could happen anytime. "B" will take 2-3 years and is the most likely scenario. Hope this helps. Best, George Blogs Contravenes Corporate Disclosure Rules?
by
Fred
on Fri 01 Sep 2006 12:36 PM EDT | Permanent Link
Actually, I remember discussing this issue at a TSX-sponsored conference a coupld of months ago, and the view of the TSX officials was that a corporate blog could violate disclosure rules if the company is public. Most large corporations are public; ergo no blogs.
I am not a lawyer, but it's certainly an interesting legal question to have answered at some point. Re: Where are Canadian Corporate Blogs?
by
sean moffitt
on Sun 03 Sep 2006 07:27 AM EDT | Permanent Link
Mark, great article on blogging and the sandbox its confined itself too, likely at the same time you were writing this post, I was having a conversation about Naked Conversations with a PR colleague of mine --I was of the same mind...added a post over at my blog Buzz Canuck on the ten companies that I thought should have blogs
Re: Where are Canadian Corporate Blogs?
by
Eric E
on Mon 04 Sep 2006 01:31 AM EDT | Profile | Permanent Link
Tod Maffin write Inside the CBC, "the official blog of the Canadian Broadcasting Corporation."
http://www.insidethecbc.com/ Re: Where are Canadian Corporate Blogs?
by
Bob LeDrew
on Tue 05 Sep 2006 11:45 AM EDT | Permanent Link
I can tell you that it's being seriously discussed in the postsecondary education sector. Don't know when we'll see a serious attempt to transform a university into a conversation-based organization, but it's being talked about.
Re: Where are Canadian Corporate Blogs?
by
Mary-Anne
on Mon 07 Jan 2008 06:20 PM EST | Profile | Permanent Link
"They're just watching others do it and making a professional job out of it." Mola, you do make a strong point!
helicopter tours |
My blog has moved.
Check out the new Mark Evans. It's part of my mini-blog empire that also includes All About Nortel and Twitterrati. You can subscribe to Mark Evans Tech by clicking on the RSS symbol above.
Check Out These Blogs
Search
Login
|
|||||
|
||||||