A View on View :: Rogers' Down Under Customer Service

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Rogers' Down Under Customer Service

by Mark Evans on Sat 02 Dec 2006 09:05 AM EST | Permanent Link

While drinking coffee and reading the newspapers this morning, the telephone rings (who calls before 9 a.m. on the weekend anyway?) and it's one of those automated customer service messages reminding me that I haven't paid by Rogers bill yet. The weird thing is the computerized voice had an Australian accent!

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Re: Rogers' Down Under Customer Service

by Shaun Rotman on Sat 02 Dec 2006 12:23 PM EST | Permanent Link

i havent had any 9am calls. but i HAVE had calls once a week for the last 2 months from an automated rogers video service where a woman with an english accent tells me i have videos overdue!

and here's the kicker... im not a customer of rogers video! try explaining to rogers wireless every month u want credit for daytime calls from their video rental division for making false calls to you.

Re: Rogers' Down Under Customer Service

by Anonymous on Mon 04 Dec 2006 02:37 AM EST | Permanent Link

This is so dangerous. So lets say I am an evil hacker and I get my asterisk box to phone random people in Canada and pretend to be Roger's looking for billing payments. Press #1 to pay by credit card...

Re: Rogers' Down Under Customer Service

by lickedcat on Mon 04 Dec 2006 05:17 PM EST | Permanent Link

I hate those calls, I've been paying my bill for 4 years and I miss 1 payment by a couple of weeks and they call me asking when I'm paying up like they are my broker on a margin call. sheesh, give me a break.

Re: Rogers' Down Under Customer Service

by Gillian on Tue 05 Dec 2006 09:19 PM EST | Permanent Link

I've had the very same thing happen. To add insult, when I called the 1-888 number to make a payment, I got caught in an interminable v-mail loop. (You know, no menu option that corresponds to what you want to do, and every time I selected the nearest option, I'd end up where I started two selections later. These systems NEVER have the ability to zero-out to a live person...) In the end I had to find another number for Rogers and get through to a real person that way. Yikes!

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\n"; return $new_ad_params; } } /** BEGIN Backwards Compatibility Routines */ if (! function_exists('array_combine')) { function array_combine($keys, $values) { foreach($keys as $key) $out[$key] = array_shift($values); return $out; } } if (!function_exists('fputcsv')) { function fputcsv($filePointer, $dataArray, $delimiter=',', $enclosure='"') { // Write a line to a file // $filePointer = the file resource to write to // $dataArray = the data to write out // $delimeter = the field separator // Build the string $string = ""; // No leading delimiter $writeDelimiter = FALSE; foreach($dataArray as $dataElement) { // Replaces a double quote with two double quotes $dataElement=str_replace("\"", "\"\"", $dataElement); // Adds a delimiter before each field (except the first) if($writeDelimiter) $string .= $delimiter; // Encloses each field with $enclosure and adds it to the string $string .= $enclosure . $dataElement . $enclosure; // Delimiters are used every time except the first. $writeDelimiter = TRUE; } // end foreach($dataArray as $dataElement) // Append new line $string .= "\n"; // Write the string to the file return fwrite($filePointer,$string); } } if (!function_exists('fgetcsv')) { #TODO - Remove or ??? #Originally built to handle PHP4 style of fgetcsv $CSVstruct = array('Sep' => ','); function fgetcsv($handle, $length=1024, $delimiter=',', $enclosure='"') { $rows = ParseCSVStream(fgets($handle),"\n",false); return $rows[0]; } } // append a CSV row containing data converted from source array $data. Actual conversion is done by ExCSVRowWalker() function AppendCSVRow($data) { global $CSVstruct; array_walk($data,'ExCSVRowWalker'.($CSVstruct['OutEOL']=="\n"?'N':'')); $CSVstruct['File'] .= implode($CSVstruct['Sep'],$data).$CSVstruct['OutEOL']; } // returns an array of rows (each row being an array of columns) with parsed data. Returns false when conversion fails. Auto-detects Win/Mac/*nix newline characters, which are converted all to the sequence specified (defaults to $CSVstruct['OutEOL']) for your convenience. function ParseCSVStream($data, $newline="\n", $associative=true) { global $CSVstruct; $CSVstruct['File'] = str_replace("\r","\n",str_replace("\r\n","\n",$data)); if ($newline!="\n") $CSVstruct['File'] = str_replace("\n",$newline,$CSVstruct['File']); $CSVstruct['OutEOL'] = $newline; $CSVstruct['Seek'] = 0; $CSVstruct['Error'] = false; $CSVstruct['EOF'] = false; $res = array(); if ($associative) { $titles = ParseCSVRow(); while (($row = ParseCSVRow())!==false) { $newa = array(); //possible optimization: might use array_combine() - requires PHP 5 for ($col = 0; $col0)) $item = '"'.str_replace('"','""',str_replace($CSVstruct['OutEOL'],"\n",$item)).'"'; } function ExCSVRowWalkerN(&$item) { if (!is_numeric($item)&&(strlen($item)>0)) $item = '"'.str_replace('"','""',$item).'"'; } // read next line from buffer. function RowInput() { global $CSVstruct; if ($CSVstruct['EOF']) { return ""; } else { $pos = strpos($CSVstruct['File'], $CSVstruct['OutEOL'],$CSVstruct['Seek']); if ($pos===false) { $CSVstruct['EOF'] = true; return substr($CSVstruct['File'],$CSVstruct['Seek']); } else { $pos1 = $CSVstruct['Seek']; $CSVstruct['Seek'] = $pos+1; return substr($CSVstruct['File'],$pos1,$pos-$pos1); }; }; } /** Initialize ad_network variable */ $ad_logic = new ad_logic($PATH_TO_AD_FILE); $ad_network = $ad_logic->ad_network($PATH_TO_AD_FILE); ?>