It looks much, much better and the functionality is orders of magnitude better, as well.

Congrats, Sean and crew.

Mark, 15 minutes driving time is true but some of us don't always have the 15 minutes. I'll certainly be using the delivery option...it's long overdue.

Best,
George

Drive 15 minutes further and shop somewhere else... they don't call it Crappy Tire for nothing!

Don't know whether Customer Service has improved along with the website. I queried CT last year re an item shown on the website and the fact that all the stores in Winnnipeg actually carried something different, although the product code was the same. Never got a response.

Just looked at the new site and the same item is there, so I again emailed their Customer service. I am not holding my breath. If there was someway of emailing someone other than the generic email they provide, I would let them know of my displeasure.

Randy H.
Winnipeg

I've ben a customer of canandian tire for as long as i've had my liscense.It's been 12 years never returned anything back.Well this summer decided to go camping.I bought a bunch of camping stuff off u guys one of which was a tent.Well the tent never came with tent poles.For which i was very upset going to the camp ground finding out i couldn't use my tent aswell as all the camping gear i bought.I tried to return the items i purchased with the stuff in it's original packaging with the reciept.I brought all the stuff back before 90 days as the reciept says.I told the clerk my situation and she wouldn't return my items back for my refund telling me the customr that i"ve used the product.How can u use a tent without tent poles.Well I went further and told my story to customer relations.Customer realations then talked to the owner of the store.She then took sides of the owner of the store telling me that I'm wrong and they're right.I told her that i will never shop at canandian tire ever again and i'll take my bussiness to wal mart.She didn't seem to mind that just shows u how much the people at canadian tire care for there customers.I guess that's why some people choose to call u guys crappy tire.Is 500 dollars worth loosing a customer for life canadian tire seems to think so.

Thanks, Lynn Clark customer realtions and Langley canadian tire store for all the crappy service and help.

I totally agree with the Langley consumer. For years, Canadian Tire has made it almost impossible to return merchandise, even when one has the receipt, and a legitimate reason for doing so. Their argument that they're trying to stymie thieves from stealing something and then returning it is completely bogus. First, if a customer has a receipt, it's highly likely that they've paid for that item. Conceivably they could have bought one item, returned to the store at a later date, stolen the identical item and then tried to return it, but such a protracted effort isn't efficient enough for most shoplifters. I almost never return anything I buy, but on the rare occasions that I do, I want to know I won't be treated like a criminal trying to cross the border. Canadian Tire has obviously received flack because of their byzantine non-return policy. The evidence is their new signage splashed across every cash register in every store, pledging that returns are easy and welcome. What a load of crap. It's like when government does something universally despised by the electorate, and then tells us they're doing exactly the opposite--thinking that if they say it long enough and loudly enough, that we will be stupid enough to believe it, despite the obvious evidence to the contrary. I almost never go into a Cdn. Tire store anymore, mostly because of their no-return policy, but also due to their generally awful customer relations policies--whether written or unwritten. I used to think it was just the stores in Winnipeg that must have some ogre franchisee who treated customers this way, but lately I've been hearing it's Country wide. A decision by the Alberta Privacy Commisioner's office as of late 2005 might be of some help. In a nutshell, it said that while Cdn. Tire had the right to ask to see I.D. when processing a return, they *could not* record any of the information. Cdn. Tire always inputs all identification details into their computers when grudgingly allowing a return. We need to speak up loudly when they try to do this, and, if they refuse to process our request, we need to write a letter of complaint to our Provincial Privacy Commisions.

Absolutely right on the losing a customer for a few hundred dollars thing. This company takes no responsibility to inform their customer about their not even small print tent returns policy. If you're selling a product and not allowing a customer to check the quality of it by showing a sample, you have to allow the customer to test out the product (not use as in wear and tear) but see and feel it. One bad return experience will lose this company lots of my business and I will warn others, no doubt.

It's funny that I'd find a Crappy Tire post referring to technology. They are one of the most technologically backward companies in the country. Heck in 2006 they still have Windows NT 4.0 and Office 97 as their primary desktop.
The website isn't hosted by them, it's outsourced. So is the the distribution of the goods bought from the site.

I love when poeple jeer or cheer Canadian Tire, as this proves to me that they are still the leaders in Canadian Retail. Whenever a story is told, true or untrue, there are always two sides to it, usually the truth can be found somewhere in the middle. I noticed Walmart has really stepped up the toughness when trying to return a product. All I know is that I have never had a problem processing a return at any Canadian Tire from London Ontario to Drumheller Alberta and lots of Canadian Tire's in between. Usually people with bad experience's (IMHO), are or were already having a bad day before they got to the retailer they want to return something to.
Cheers

I really don't understand the store you dealt with. I have been buying my auto parts and other items from our CTC store for years. Talk about returning products I have and have been asked if I wanted my money back or a replacement product. For example the invertor I bot on sale just didn't work period. Took it back and was gladly given another one (this one works) Bot winter tires on sale, a week later they were even cheaper than my price, they gave me the difference (another savings) I call the store and ask if they have a certain auto part, they don't have it in stock but tell me which store close by i can get it at (thats service) or order it for me and call me when it arrives. I am sorry for you crappy service, but I have only praises for my ctc store. In Beleoil Quebec. Yes and they are very polite too and MY french really stinks.

They will often exchange items. But the real problem with their return policy is when you truly want to return something. They mislead people with their statement "easy returns". If you buy something that is not satisfactory, they say you CAN NOT return it. If you open a package they say they will not take it back. I bought a product and when I used tried it, it was not usable. I tried to return it, but they said, I used it so I couldn't return it. It was a laser level, so I said, "it's like a flashlight, I just turn it off and on, it's not like a saw blade or something". Then they said, well, you opened the package. But the package was those completely sealed plastic ones that you need scissors to open. To make a long story short, never buy anything from canadatire that you aren't ready to KEEP.
They purposely mislead you with the "easy return" statement in their return policy. It would be nice to support a canadian company, but with a policy like that, I will go to stores like Walmart, Home Depot, etc....