Not sure what it's like in the U.S. but I've mystified by the inability to simply transfer data from an old wireless phone to a new phone. It means that after you have spent hours inputting contact information, you have to do it all over again with a new device. Shouldn't there be a way to upload to a wireless carrier's Web site, and then download to a new device? It strikes me this should be a standard process given the larger memory capacity many devices now sport. Perhaps I'm missing something; maybe there are carriers that accomodate this process. Maybe the reason they don't allow it or publicize it is to deter people from switching to another device, which is usually subsidized by the carrier.