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Sunday, January 30
by
Mark Evans
on Sun 30 Jan 2005 02:50 PM EST
Maybe it's a bad case of demo karma but my experience with AOL Canada's TotalTalk has been frustrating. After following the installation instructions, I got a dial tone but every time I tried to place a call, it would ring once and then give me a busy signal. The support folks bent over backwards to help me but had no luck - at least so far - fixing the problem. If the service worked properly, I would give TotalTalk passing grades for easy installation and fairly good service quality but I still think it's too expensive to compete against Vonage.
by
Mark Evans
on Sun 30 Jan 2005 02:13 PM EST
There has been a lot of focus on how Internet telephony service providers such as Vonage are offering plenty of features at low prices but perhaps more attention should be ont their impact on incumbent carriers. To compete, ILECs will have to lower prices, add more features and value-added bundles or offer VOIP. Valued-added services such as voice-mail offer ILECs huge margins but this business could shrink as VOIP grows. According to SeaBoard Group, Bell Canada raked in $931-million from value-added services in 2003, and $706-million during the first three quarters of 2004. You have to believe Bell - ... more »
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